Refund policy

At BABYGRACE VINTAGE , we carefully curate quality luxury and designer-inspired pieces with the aim of making beautiful, timeless fashion more accessible. Every item is inspected and described as accurately as possible before being listed.

We want you to shop with confidence. Please read our policy below before placing an order.

1. Returns

We accept returns within 14 days of delivery, provided the following conditions are met:

* The item must be returned within 14 days of the date it was delivered.
* The item must be in the same condition in which it was received.
* The item must be unused, unworn and free from perfume, makeup, stains, odours, damage or other signs of use.
* All original packaging, tags, dust bags, cards and accessories supplied with the item must be returned where applicable.
* Items must not have been altered, repaired or damaged after delivery.

For hygiene and safety reasons, certain items may not be eligible for return where they have been worn or used.

2. How to Request a Return

To request a return, please contact us at [babygracevintage@gmail.com]  within 14 days of receiving your order.

Please include:

* Your order number
* Your name
* The item you wish to return
* The reason for the return
* Photographs of the item where relevant

Returns must not be sent back without receiving return instructions from us first.

3. Return Shipping

Unless an item is faulty, damaged or significantly different from its description, the customer is responsible for the cost of returning an item.

We strongly recommend using a tracked and insured delivery service when returning an item, as we cannot be responsible for parcels that are lost or damaged while being returned to us.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

Original standard delivery charges may not be refundable where the return is made because you have changed your mind.

5. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible.

Please provide photographs and details of the issue so that we can investigate and resolve the matter.

Where appropriate, we may offer a replacement, repair, partial refund or full refund in accordance with your statutory rights.

Nothing in this policy affects your rights under UK consumer law.

6. Pre-Owned, Vintage & Curated Items

Some of our products may be pre-owned, vintage, archival or previously loved pieces.

Because of the nature of these items, minor signs of previous use may be present. Any significant imperfections, marks, wear or other notable characteristics will be disclosed in the product description and/or photographs wherever reasonably possible.

By purchasing a pre-owned or vintage item, you acknowledge that the item may not have the condition of a brand-new product.

7. Product Descriptions & Photography

We make reasonable efforts to ensure that product descriptions, measurements, colours and photographs accurately represent each item.

However, colours may appear slightly different depending on your device, screen settings or lighting conditions.

Please review the photographs, measurements and description carefully before purchasing.

8. Authenticity

Where we sell items represented as authentic designer or luxury products, we take reasonable steps to assess and verify their authenticity before listing them.

We do not knowingly sell counterfeit products.

Where available, relevant authenticity information, receipts, serial numbers, date codes, authenticity cards or other supporting details may be included in the product listing.

9. Sale & Promotional Items

Unless otherwise stated, sale and promotional items remain subject to the same statutory consumer rights as full-price items.

Any exclusions or special conditions applicable to a particular promotion will be clearly stated at the time of purchase.

10. Contact Us

If you have any questions regarding an order, return or refund, please contact us:

Email: babygracevintage@gmail.com
Store: BABYGRACE VINTAGE

We are committed to providing a transparent and reliable shopping experience and will aim to resolve any concerns fairly and promptly.